Cannon IV Marketplace username password Need an account? Sign up >

Support

Service Programs

The Cannon IV team has more than 800 product certifications covering every major line of printers and MFPs from Hewlett-Packard, Toshiba, Lexmark, and Zebra.

Downloads

In the majority of office environments, printers are the most commonly used pieces of equipment. Unfortunately, they are often the most neglected. To ensure that every printer is functioning at its maximum potential, Cannon IV assists each customer by administering a needs assessment. Information revealed in the assessment helps Cannon IV provide the right solution.


1 Year Maintenance Agreement

  • One year on-site service agreement
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

1 Year Maintenance Agreement Plus+

  • One year on-site service agreement
  • Includes one (1) preventive maintenance service+cleaning
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

3 Year Extended Warranty*

  • Three year on-site service agreement
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

3 Year Extended Warranty Plus+*

  • Three year on-site service agreement
  • Includes two (2) preventive maintenance service+cleanings
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

5 Year Extended Warranty*

  • Five year on-site service agreement
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

5 Year Extended Warranty Plus+*

  • Five year on-site service agreement
  • Includes four (4) preventive maintenance service+cleanings
  • Includes labor, non-consumable repair parts and required travel by Cannon IV engineers
  • Peace of mind protection for printing and imaging device purchases

Prevent 13 Preventive Maintenance

  • One-time detailed cleaning and inspection
  • Includes separation pad, rejuvenation of paper pickup rollers, and 1/2 hour labor for any needed repairs
  • For Hewlett-Packard, Lexmark and Zebra brand devices. Some restrictions may apply

Preventive Maintenance Contract

  • Semi-annual preventive maintenance
  • Includes one (1) Prevent 13
  • Includes one (1) light preventive maintenance inspection performed six months after the Prevent 13
  • Includes 1/2 hour labor for any needed repairs
  • Discounted service call rates on future repairs during contract period

*Extended Warranties available only on new device purchases.

Cannon IV clients can feel confident in knowing that their business objectives are mutual. The success or failure in meeting those objectives is a direct reflection of the performance of every member of the team. As a part of the team, Cannon IV provides clients with a useful, customized printer technology and maintenance program designed to meet their needs. This is achieved by offering industry-leading printing and imaging equipment and computer supplies, in addition to a variety of service programs designed to reduce a client's overall operating costs for printing, copying and faxing.

Want to learn more? Ask a Cannon IV associate about personalized Maintenance Programs available in your area.